Frequently Asked Questions
9842 Main St
Berlin, MD 21811
Contact Center Hours are Monday - Saturday 8:00 am to 8:00 pm
Access Hours: 24/7
We provide flexible month-to-month lease options. Store with us short or long-term.
Pay your storage bill online using a debit or credit card. Additionally, you can set up autopay and manage your account details online. You can contact our team if you would like alternate payment options.
A valid form of government-issued ID such as a driver’s license, passport, or state ID.
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
Drive-up access means you can park your vehicle directly in front of your storage unit for easy loading and unloading.
Need More Info?
At Main Street Storage, we believe in providing more than just a place to store your belongings—we’re your trusted partner in creating a seamless, stress-free storage experience. Whether you’re decluttering your home, moving to a new place, or need extra space for your business, we’re here to ensure you have all the information and support you need.We’ve designed this FAQ page to answer the most common questions about our facility and services. From unit sizes and pricing to access hours and security measures, we aim to address everything that matters most to you. However, we know that every situation is unique, and you might have questions specific to your needs.That’s where we come in. Our friendly and knowledgeable team is just a phone call or email away, ready to assist you with:
- Choosing the Right Unit: Unsure about which unit size works best for your needs? We’ll walk you through the options to ensure you’re not paying for more space than necessary.
- Packing and Storing Tips: Need advice on how to store fragile or temperature-sensitive items safely? We’re happy to share best practices for packing and protecting your belongings.
- Understanding Our Security Features: Your peace of mind is our priority. We’re happy to explain how our facility’s modern security systems work to keep your items safe.
- Special Requests: If you have unique storage needs or questions about billing, access, or long-term storage solutions, we’re here to customize solutions for you.
At Main Street Storage, your satisfaction and confidence matter to us. We are committed to providing exceptional customer service and making your experience with us as smooth as possible. Whether you’re a new customer or a long-time client, we’re always here to help.Don’t hesitate to reach out! Contact us today and let us help you make the most of your storage experience. We’re always happy to answer questions, provide guidance, and ensure you have everything you need.Call us at [Insert Phone Number] or email us at [Insert Email Address]
We look forward to serving you and making Main Street Storage your go-to choice for all your storage needs!
Check Out Our Amenities
Facility Amenities
Drive-up Access
Miscellaneous
Temperature Controlled
Uncovered
More FAQ's
What size storage unit do I need for my belongings?
Choosing the right storage unit size depends on the amount of stuff you have. For a few boxes and small furniture, a 5x5 unit usually suffices. If you’re looking to store items from a one-bedroom apartment, a 10x10 unit might be more appropriate. Check out the size guide on Main Street Storage’s website for detailed advice tailored to common household quantities.
What is the difference between a standard unit and a climate-controlled unit?
Standard units are ideal for items that aren't sensitive to temperature changes, like dishes or metal furnishings. Climate-controlled units keep a consistent temperature and humidity level to protect delicate items like electronics, wooden furniture, or musical instruments from extreme temperatures and humidity.
Do you offer drive-up access units?
Yes, Main Street Storage offers drive-up access units that allow you to load and unload directly from your vehicle, making it convenient for moving large, heavy, or bulky items
.How much does a storage unit cost per month?
The cost varies based on the size and type of the unit. For the most current and competitive pricing, visit the Main Street Storage website or contact their dedicated call center.
What is the minimum rental period?
Main Street Storage typically offers flexible rental terms with a minimum one-month rental period, providing convenience for short-term or long-term storage needs.
Are there any additional fees (late payment, access fees)?
Main Street Storage aims to keep billing straightforward with no hidden fees. Late payment fees may apply, so it’s best to manage payments promptly, which can easily be done through their online bill pay system.
What security features does the facility have?
Main Street Storage ensures the safety of your belongings with state-of-the-art security features, including 24/7 surveillance cameras, fenced and gated access, and well-lit premises.
Do I need to provide my own lock?
Yes, you will need to provide your own lock for your storage unit at Main Street Storage, enhancing the security of your individual unit.
What are the facility access hours?
The facility offers 24/7 access, allowing you to enter the storage facility and access your unit any time that suits your schedule.
What are the facility access hours?
The facility offers 24/7 access, allowing you to enter the storage facility and access your unit at any time that suits your schedule.
What items are not allowed to be stored in a unit?
It's important not to store any perishables, flammable materials, explosives, or illegal substances. For a complete list of prohibited items, check the FAQ section on Main Street Storage’s website.
Can I store electronics or valuable items in a storage unit?
Yes, electronics and other valuable items can be securely stored, especially in climate-controlled units that protect against environmental damage.
Is climate control available for my storage unit?
Climate-controlled units are available at Main Street Storage, providing an environment that maintains stable temperature and humidity levels.
What temperature range does the climate control maintain?
Climate-controlled units typically maintain temperatures between 55°F and 85°F to prevent damage from extreme temperatures.
Do you offer storage unit insurance?
Insurance options are available to protect your belongings against potential risks. Details on coverage options can be found directly by contacting Main Street Storage.
What does your insurance cover?
The insurance typically covers losses due to theft, water damage, and other unforeseen circumstances. Specific details can be provided by the storage facility.
Can I access my storage unit multiple times per month?
Yes, with 24/7 access, you can enter Main Street Storage and access your unit as frequently as needed.
Do you provide moving supplies for purchase?
While Main Street Storage offers convenience with 24/7 access and security, local retailers or online providers would be the best sources for moving supplies like boxes and tape.
How do I pay my storage unit rental fee?
Payments can be made online through the Main Street Storage website, which offers an easy and secure way to handle monthly rental fees.
What is the process for ending my rental contract?
Ending your rental contract typically requires notice as per the terms agreed upon at sign-up. For specific procedures, contact Main Street Storage’s customer service.